What is Stand?
Stand is an independent public engagement and communications agency that works across the UK and is registered in England and Wales. We work for NHS organisations, councils and voluntary organisations helping them to understand your needs, priorities and views through research, patient and service user involvement, public consultation, and in other ways.
Stand’s registered office is Stand, Enterprise House, Barnard Castle, DL12 8XT; telephone 0191 249 8054; or email hello@WeAreStand.co.uk. Our company number is 12495972.
Our Data Protection Officer (DPO) can be contacted at dpo@WeAreStand.org.uk.
If you have been asked to complete a questionnaire, take part in a telephone interview, or other research, contact details for the Project Manager should already have been made available to you.
Stand adheres to the Data Protection Act 2018 (DPA 2018) and the EU General Data Protection Regulation 2016 (GDPR). Our research associates are members of the Market Research Society (MRS) and adhere to the MRS Code of Conduct. Stand takes information security seriously and undertakes regular checks to update our systems to latest standards.
I’ve been asked to respond to a questionnaire or take part in an interview
As part of our service delivery, we may contact you and ask you to complete a questionnaire. This is usually to gather information for one of our clients and the information will be used to improve the services provided to you directly, or indirectly.
We use reputable, third-party software for online questionnaires. We use only ISO 27001 accredited suppliers and regularly check their security and data management updates. We are currently using Smart Survey. You can read more about their approach to data security at https://www.smartsurvey.co.uk/features/survey-safety-and-security
Telephone interviews are recorded for training and quality purposes and sometimes a more senior member of staff may monitor calls to give interviewers feedback on their performance. It is in Stand’s legitimate interests to make these recordings and use them to maintain high standards of quality, and to be able to check that the information collected is as accurate as possible. It is also to the advantage of those completing interviews if for whatever reason they need to hear what was said during the interview. Unless informed otherwise, these recordings are kept for a year after the end of the preceding financial year.
Qualitative interview, forum, focus group, workshop or other group activity
At the start of these activities you may be asked for consent to an audio recording of the session being made. The recording is simply to enable Stand’s researchers to more easily and accurately report on the findings of the session. If anyone attending the session refuses their consent then the entire session will not be recorded and only handwritten notes will be used. These recordings are typically kept for a year after the end of the research study, or longer in certain circumstances (in which case you will be advised of the actual period during the interview or discussion group). They will be deleted after this time.
I’ve agreed to take part in further research
When you agree to take part in further research, your data will be collected and stored securely according to the process stated when you supplied it. Where data is collected on behalf of a named client, it will be transferred to them securely and your data will be removed from our servers. Where data is collected by Stand, we will hold it only for as long as we are contracted to manage it. After this time it may be transferred to our client or passed to another carefully selected research provider. Your information will only be used to conduct research projects, for example in the form of survey questionnaires, qualitative in-depth interviews or discussion groups (e.g. focus groups, workshops and forums) and will never be shared for sales or marketing purposes.
What are my rights?
The right to withdraw consent
Where you have given consent to us processing your personal data, you have the right to withdraw your consent at any time. If you would like to do so, please contact either the project staff, whose details you have been given, by email to firstname.lastname@example.org or by phone or letter to the contact details at the top of this page.
The right to be informed
You have the right to be informed about the purpose for which your personal data are being processed; the categories of data being processed; the (categories of) recipients of your data; the likely period that your data will be stored or the decision process for eventually deleting it; and the existence and details of any automated decision making. This is made available to you through the information in this Privacy Notice as well as the information which has been given to you alongside or within the research material, interview or group activity.
The right of access (also known as Subject Access Requests (SARs)
As well as being informed of the above, you have the right to a copy of your data which is held by Stand. In order to search for the correct information, Stand may need to ask you for certain pieces of information in order to make adequate searches, as well as confirmation of your identity. The best way to make such a request is to send an email to email@example.com or write to DPO, Stand, Enterprise House, Barnard Castle DL12 8XT. Where one of Stand’s clients has received a SAR, we will also give them every assistance in complying with any requests that they get.
The right to rectification
If you think that the information which Stand holds might be inaccurate then you have the right to have this corrected. However, it should be noted that data held for statistical purposes represent a point in time and therefore Stand is under no obligation to change anything which was correct at the time of collection. Where Stand’s clients are subject to this right, we will give them every assistance in complying with any requests that they get.
The right to erasure/to be forgotten
You have the right to withdraw your consent to Stand processing your data, in circumstances where consent is relied on. Stand will usually agree to such a request, however, where data is used for statistical purposes, we will usually have the right to continue processing your responses and only remove the information that makes you identifiable. The application of this will be judged on circumstances. Where Stand’s clients are subject to this right, we will give them every assistance in complying with any requests that they get.
The right to object
Where processing of your data is based on the legitimate interests of Stand or its clients, you have the right to object based on your particular situation. Processing may be restricted (see below) while the balance of whose interests are overriding is decided. Where Stand’s clients are subject to this right, we will give them every assistance in complying with any requests that they get.
The right to restrict processing
Your right to restrict processing applies where the accuracy of personal data is in question; where processing is deemed to be unlawful but you do not want your data erased; where Stand no longer needs the data but you need it kept for legal claims; or where you have challenged the balance of Stand’s and/or its clients legitimate interests in processing vs. your own interests (see above). Obviously the application of this right must be judged on a case by case basis. Where our clients are subject to this right, Stand will give them every assistance in complying with any requests that they get.
The right to data portability
Where the processing of your data is based on consent and is conducted electronically, you have the right to request that a copy of your data is made available. Where Stand’s clients are subject to this right, we will give them every assistance in complying with any requests that they get.
Rights in relation to automated decision making and profiling
In general Stand does not conduct any activities to which this right would apply. Where Stand’s clients are subject to this right, we will give them every assistance in complying with any requests that they get.
Rights to complain to the supervisory authority?
If you believe Stand has breached your rights or we have not investigated your concerns fully then you have rights to complain to the supervisory authority/Information Commissioners’ Office. They can be contacted at;
Call the helpline on 0303 123 1113 – (local rate – calls to this number cost the same as calls to 01 or 02 numbers).
Live chat – https://ico.org.uk/global/contact-us/live-chat/
Via their webform – https://ico.org.uk/global/contact-us/email/
Or alternatively emailing directly to firstname.lastname@example.org
Or in writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF